Pei Wang, Yanan Wu Beijing University of Posts and Telecommunications, Xiaoshuai Song, Weixun Wang Alibaba Group, Gengru Chen Alibaba Group, Zhongwen Li, Kezhong Yan, Qi Liu 等 16 位作者
Large language model (LLM)-based agents are increasingly deployed in e-commerce shopping. To perform thorough, user-tailored product searches, agents should interpret personal preferences, engage in multi-turn dialogues, and ultimately retrieve and discriminate among highly similar products. However, existing research has yet to provide a unified simulation environment that consistently captures all of these aspects, and always focuses solely on evaluation benchmarks without training support. In this paper, we introduce ShopSimulator, a large-scale and challenging Chinese shopping environment. Leveraging ShopSimulator, we evaluate LLMs across diverse scenarios, finding that even the best-performing models achieve less than 40% full-success rate. Error analysis reveals that agents struggle with deep search and product selection in long trajectories, fail to balance the use of personalization cues, and to effectively engage with users. Further training exploration provides practical guidance for overcoming these weaknesses, with the combination of supervised fine-tuning (SFT) and reinforcement learning (RL) yielding significant performance improvements.
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cs.CL
Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · 2026 · 正式发表
Yuzhen Shi Alibaba Group, Huanghai Liu Tsinghua University, Tsinghua University, Yiran HU, Song Gaojie, Xu Xinran, Yubo Ma, Tianyi Tang Alibaba Group, Li Zhang 等 30 位作者
As large language models (LLMs) are increasingly applied to legal domain-specific tasks, evaluating their ability to perform legal work in real-world settings has become essential. However, existing legal benchmarks rely on simplified and highly standardized tasks, failing to capture the ambiguity, complexity, and reasoning demands of real legal practice. Moreover, prior evaluations often adopt coarse, single-dimensional metrics and do not explicitly assess fine-grained legal reasoning. To address these limitations, we introduce PLawBench, a Practical Law Benchmark designed to evaluate LLMs in realistic legal practice scenarios. Grounded in real-world legal workflows, PLawBench models the core processes of legal practitioners through three task categories: public legal consultation, practical case analysis, and legal document generation. These tasks assess a model’s ability to identify legal issues and key facts, perform structured legal reasoning, and generate legally coherent documents. PLawBench comprises 850 questions across 13 practical legal scenarios, with each question accompanied by expert-designed evaluation rubrics, resulting in approximately 12,500 rubric items for fine-grained assessment. Using an LLM-based evaluator aligned with human expert judgments, we evaluate 10 state-of-the-art LLMs. Experimental results show that none achieves strong performance on PLawBench, revealing substantial limitations in the fine-grained legal reasoning capabilities of current LLMs and highlighting important directions for future evaluation and development of legal LLMs. Data is available at: https://anonymous.4open.science/r/PLawbench-B524/.
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cs.CL
Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · 2026 · 正式发表