Conversational agents, such as ChatGPT and Doubao, have become essential daily assistants for billions of users. To further enhance engagement, these systems are evolving from passive responders to proactive companions. However, existing efforts focus on activation within ongoing dialogues, while overlooking a key real-world bottleneck. In the conversation initiation stage, users may have a vague need but no explicit query intent, creating a first-message barrier where the conversation holds before it begins. To overcome this, we introduce Conversation Starter Generation: generating personalized starters to guide users into conversation. However, unlike in-conversation stages where immediate context guides the response, initiation must operate in a cold-start moment without explicit user intent. To pioneer in this direction, we present IceBreaker that frames human ice-breaking as a two-step handshake: (i) evoke resonance via Resonance-Aware Interest Distillation from session summaries to capture trigger interests, and (ii) stimulate interaction via Interaction-Oriented Starter Generation, optimized with personalized preference alignment and a self-reinforced loop to maximize engagement. Online A/B tests on one of the world’s largest conversational agent products show that IceBreaker improves user active days by +1.84‰ and click-through rate by +94.25‰, and has been deployed in production.
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cs.CL
Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 6: Industry Track) · 2026 · 正式发表
Rongxin Chen Chinese Academy of Sciences, Tianyu Wu Institute of Computing Technology, Chinese Academy of Sciences, Bingbing Xu Institute of Computing Technology, Chinese Academy of Sciences, JiaTang Luo, Xiucheng Xu, Huawei Shen Institute of Computing Technology, Chinese Academy of Sciences
High-fidelity agent initialization is crucial for credible Agent-Based Modeling across diverse domains. A robust framework should be Topic-Adaptive, capturing macro-level joint distributions while ensuring micro-level individual rationality. Existing approaches fall into two categories: static data-based retrieval methods that fail to adapt to unseen topics absent from the data, and LLM-based generation methods that lack macro-level distribution awareness, resulting in inconsistencies between micro-level persona attributes and reality. To address these problems, we propose HAG, a Hierarchical Agent Generation framework that formalizes population generation as a two-stage decision process. Firstly, utilizing a World Knowledge Model to infer hierarchical conditional probabilities to construct the Topic-Adaptive Tree, achieving macro-level distribution alignment. Then, grounded real-world data, instantiation and agentic augmentation are carried out to ensure micro-level consistency. Given the lack of specialized evaluation, we establish a multi-domain benchmark and a comprehensive PACE evaluation framework. Extensive experiments show that HAG significantly outperforms representative baselines, reducing population alignment errors by an average of 37.7% and enhancing sociological consistency by 18.8%.
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cs.CL · cs.AI
Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · 2026 · 正式发表