Pei Wang, Yanan Wu Beijing University of Posts and Telecommunications, Xiaoshuai Song, Weixun Wang Alibaba Group, Gengru Chen Alibaba Group, Zhongwen Li, Kezhong Yan, Qi Liu 等 16 位作者
Large language model (LLM)-based agents are increasingly deployed in e-commerce shopping. To perform thorough, user-tailored product searches, agents should interpret personal preferences, engage in multi-turn dialogues, and ultimately retrieve and discriminate among highly similar products. However, existing research has yet to provide a unified simulation environment that consistently captures all of these aspects, and always focuses solely on evaluation benchmarks without training support. In this paper, we introduce ShopSimulator, a large-scale and challenging Chinese shopping environment. Leveraging ShopSimulator, we evaluate LLMs across diverse scenarios, finding that even the best-performing models achieve less than 40% full-success rate. Error analysis reveals that agents struggle with deep search and product selection in long trajectories, fail to balance the use of personalization cues, and to effectively engage with users. Further training exploration provides practical guidance for overcoming these weaknesses, with the combination of supervised fine-tuning (SFT) and reinforcement learning (RL) yielding significant performance improvements.
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cs.CL
Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · 2026 · 正式发表
Baolin Zheng Alibaba Group, Guanlin Chen Alibaba Group, Qingyang Teng Alibaba Group, Hongqiong Zhong, Yingshui Tan Alibaba Group, Zhendong Liu, Weixun Wang Alibaba Group, Jiaheng Liu Nanjing University 等 15 位作者
Despite their rapid advancement, Multimodal Large Language Models (MLLMs) remain vulnerable to diverse safety risks. Current benchmarks fail to provide reliable assessments due to limited risk coverage, insufficient scale, and the oversight of complex modality combinations (e.g., cross-modal risks). To address this, we introduce the Unified Safety Benchmark (USB), a comprehensive framework covering 61 risk categories across four distinct modality interactions. We first demonstrate that existing benchmarks—even when aggregated—leave significant coverage gaps. To bridge this, we design a sophisticated data synthesis pipeline that generates complementary data, ensuring balanced coverage across all risk dimensions. Furthermore, beyond evaluating vulnerability to harmful queries, USB incorporates the simultaneous assessment of model over-refusal on benign inputs as an integrated diagnostic suite. Experimental results, evaluating 22 MLLMs across 244 risk-modality intersections, demonstrate that existing MLLMs still struggle with the trade-off between avoiding vulnerabilities and over-refusal. Models are particularly vulnerable to image-only or cross-modal risky inputs, highlighting the persistent need for refined safety mechanisms. Warning: This paper contains unfiltered and potentially harmful content that may be offensive.
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cs.CL · cs.CV
Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · 2026 · 正式发表