← 研踪 PaperTrailACL Anthology · ACL 2026:acl:2026.acl-long.68 · 记录 #1
A Functionality-Grounded Benchmark for Evaluating Web Agents in E-commerce Domains
来源日期（仅到月份） 2026-07
来源记录日期 2026-07
雷达观测 2026-11-01 22:06
摘要
Web agents have shown great promise in performing many tasks on e-commerce websites. To assess their capabilities, several benchmarks have been introduced. However, current benchmarks in the e-commerce domain face two major problems. First, they primarily focus on product search tasks (e.g., “Find an Apple Watch”), failing to capture the broader range of functionalities offered by real-world e-commerce services such as Amazon, including account management and gift card operations. Second, existing benchmarks typically evaluate whether the agent completes the user query, but ignore the potential risks involved. In practice, web agents can make unintended changes that negatively impact the user’s account or status. For instance, an agent might purchase the wrong item, delete a saved address, or incorrectly configure an auto-reload setting. To address these gaps, we propose a new benchmark called Amazon-Bench. To generate user queries that cover a broad range of tasks, we propose a data generation pipeline that leverages webpage content and interactive elements (e.g., buttons, check boxes) to create diverse, functionality-grounded user queries covering tasks such as address management, wishlist management, and brand store following. To enhance agent evaluation, we propose an automated evaluation framework that assesses both the performance and safety of web agents. We systematically evaluate various agents, finding that current agents struggle with complex queries and pose safety risks. These results highlight the need for developing more robust and reliable web agents.
论文发现出处
这些页面提供论文线索，不代表同行评审或质量认证。
观测到的版本
平台记录号代表本站观测到的元数据变化，不是作者修订号。来源日期仅到月份或年份时，按该月或该年首日存档。
记录 #1 · 2026-07 · 最新观测版本
A Functionality-Grounded Benchmark for Evaluating Web Agents in E-commerce Domains
Web agents have shown great promise in performing many tasks on e-commerce websites. To assess their capabilities, several benchmarks have been introduced. However, current benchmarks in the e-commerce domain face two major problems. First, they primarily focus on product search tasks (e.g., “Find an Apple Watch”), failing to capture the broader range of functionalities offered by real-world e-commerce services such as Amazon, including account management and gift card operations. Second, existing benchmarks typically evaluate whether the agent completes the user query, but ignore the potential risks involved. In practice, web agents can make unintended changes that negatively impact the user’s account or status. For instance, an agent might purchase the wrong item, delete a saved address, or incorrectly configure an auto-reload setting. To address these gaps, we propose a new benchmark called Amazon-Bench. To generate user queries that cover a broad range of tasks, we propose a data generation pipeline that leverages webpage content and interactive elements (e.g., buttons, check boxes) to create diverse, functionality-grounded user queries covering tasks such as address management, wishlist management, and brand store following. To enhance agent evaluation, we propose an automated evaluation framework that assesses both the performance and safety of web agents. We systematically evaluate various agents, finding that current agents struggle with complex queries and pose safety risks. These results highlight the need for developing more robust and reliable web agents.
查看此版本解读 →查看此版本原文 ↗