LLM-based assistants on web-scale service platforms increasingly address local-service needs through multi-step planning and tool use. Under dynamic business conditions and evolving user needs, outcome-level evaluation offers limited evidence of where execution fails or how service drifts across continued interaction. We present ATLAS, a dual-horizon diagnostic evaluation framework for industrial tool-use agents. Within-turn evaluation uses trajectory-wise signals across thinking and reflection, tool and skill execution, and response generation to identify execution failures and unmet capability requirements. Across-turn evaluation uses user-wise signals spanning multiple lifecycles to diagnose failures in maintaining or updating user intent, constraints, and corrections. Fine-grained signals use rule-based checks and LLM judgments with explicit evidence scopes and decision boundaries. To support reliable diagnosis at production scale, LLM judges are calibrated against dynamically maintained references from business logs, and selected judges are distilled into compact diagnostic models. The resulting diagnostic profiles help developers attribute failures, prioritize targeted interventions, and reassess improvements. Applied in Meituan Xiaotuan, a million-scale DAU local-services assistant, ATLAS achieves high diagnostic fidelity across calibrated judges and distilled models. Blinded human auditing and a 14-day online A/B test with nearly two million users per arm confirm that the ATLAS-guided agent improves recommendation relevance, factual reliability, user engagement (+2.84% answer read-through rate), and order volume (+6.13% paid orders), leading to full production deployment.
Derong Xu City University of Hong Kong and University of Science and Technology of China, Shuochen Liu University of Science and Technology of China, Pengfei Luo, Pengyue Jia City University of Hong Kong, Yingyi Zhang, Yi Wen, Yimin Deng City University of Hong Kong and Xi'an Jiaotong University, Wenlin Zhang City University of Hong Kong 等 11 位作者
Large language model (LLM) agents require long-term user memory for consistent personalization, but limited context windows hinder tracking evolving preferences over long interactions. Existing memory systems mainly rely on static, hand-crafted update rules; although reinforcement learning (RL)-based agents learn memory updates, sparse outcome rewards provide weak supervision, resulting in unstable long-horizon optimization. Drawing on memory schema theory and the functional division between prefrontal regions and hippocampus regions, we introduce MemCoE, a cognition-inspired two-stage optimization framework that learns how memory should be organized and what information to update. In the first stage, we propose Memory Guideline Induction to optimize a global guideline via contrastive feedback interpreted as textual gradients; in the second stage, Guideline-Aligned Memory Policy Optimization uses the induced guideline to define structured process rewards and performs multi-turn RL to learn a guideline-following memory evolution policy. We evaluate on three personalization memory benchmarks, covering explicit and implicit preferences as well as different sizes and noise levels, and observe consistent improvements over strong baselines with favorable robustness, transferability, and efficiency[https://github.com/Applied-Machine-Learning-Lab/ACL2026_MemCoE].
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cs.CL
Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · 2026 · 正式发表