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Customer experience (CX) agents use tools and large language models to address customer requests and guide conversational interactions with an organization's products. Improving these agents, especially in regulated industries, is difficult: they must detect intent, follow complex operational policies and use tools reliably. Manual end-to-end testing offers limited coverage, while live experiments expose customers to failures that can erode trust. We present a hypothesis-driven simulation workflow for screening candidate CX agents before deployment. Synthetic customers react to agent responses and simulated tool outputs enable multi-step agentic workflows without invoking production backends. We use the Snowglobe simulator on Nubank's Card Delivery agent and its expanded successor, Card Management - Nubank's highest-volume chat-support agent in Brazil. Across 4 deployed versions, simulated and production version-level binary evaluator scores show high correlation. Simulation-guided iteration increased transactional net promoter score (tNPS) by 36.69 points in a live A/B test. We also screened open-weight configurations in over 16,000 simulated conversations. In a subsequent live A/B test, the selected model increased self-service rate (SSR) by 8.82 percentage points to the highest level observed at Nubank, with no statistically significant change in tNPS. Simulation made broad exploration of models, reasoning settings, and prompts feasible without customer exposure, enabling production improvements that would have been impractical to pursue through live experimentation alone.

Chat remains the default surface for many large language model (LLM) tasks, even as agentic tools such as OpenCode excel at coding and automation. Yet the model sees the current dialogue but not the workspace around it. We explore meta access---giving the assistant a structured, permissioned view of the interface itself and propose a ladder of levels: feature tutoring; metadata, settings, and preference access; retrieval over summaries and messages, confirmed mutation, and full orchestration. Meta access can turn a chat client from many screens into one entry point for finding, navigating, organising, and operating it, while raising risks around grounding, privacy, prompt injection, and trust. General-purpose agentic harnesses are runtimes; because they can change their own settings, meta access becomes reflexive and needs a separate control-plane boundary. We ground this in the Meta Chat prototype of the Chat AI client. It builds bounded context from, e.g., summaries, settings, and relevant messages; links references to conversations, topics, and personas; supports confirmed, reversible changes; offers a browsable tutorial library; and recommends personas as user-started conversations. By exposing application state in structured form, meta access can extend screen readers from widget descriptions to semantic workspace operations. Meta access thus turns chat from a window onto one conversation into a control layer for the whole workspace, extending chat toward agentic capability without surrendering user control. As assistants become embedded in IDEs, dashboards, office suites, and operating systems, AI-era interfaces should expose a structured, permissioned model of their state and capabilities, ideally by opening their existing metamodels through a debugger-like interface.

With the growth of LLMs' (Large Language Models) capabilities, there has been an increasing push to curate high quality datasets by filtering samples in the training data. In general, Data Attribution (DA) methods aim to estimate how individual samples in a training dataset can precondition a model to generate certain outputs. As an example, one might be interested in which samples in the data could be the source of toxic behavior after training the LLM. Many methods quantify this conditioning through the paradigm of influence functions. While methods of this family are effective in its function, they lack the necessary processing speed and storage compactness to be practically implemented on large datasets. We propose a method, Influcoder, as a quick and cost-effective approach to influence-based Data Attribution at scale.

While large-scale pretraining has revolutionized language modeling, its potential remains underexplored in healthcare with structured electronic health records (EHRs). We present RAVEN, a novel generative pretraining strategy for sequential EHR data based on Recurrence-Aware next-Visit EveNt prediction. Leveraging a dataset of over one million unique individuals, our model learns to autoregressively generate tokenized clinical events for the next visit conditioned on patient history. We introduce regularization on predicting repeated events and highlight a key pitfall in EHR-based foundation model evaluations: repeated event tokens can inflate performance metrics when new onsets are not distinguished from subsequent occurrences. Furthermore, we empirically investigate the scaling behaviors in a data-constrained, compute-saturated regime, showing that simply increasing model size is suboptimal without commensurate increases in data volume. We evaluate our model via zero-shot prediction for forecasting the incidence of a diverse set of diseases, where it rivals fully fine-tuned representation-based Transformer models and outperforms both standard simulation-based next-token approaches and a prompted medical large language model baseline. Finally, without additional parameter updates, we show that RAVEN can generalize to an external patient cohort under lossy clinical code mappings and feature coverage gaps.

Federated learning servers combine client models with a fixed aggregation rule, and each rule in common use is designed for one kind of heterogeneity. We study whether a large language model (LLM) that inspects the client models can choose the rule itself, without any training on the server. In FedReason, the LLM is called every ten rounds. It analyses the weights by running code in a restricted server-side sandbox, sees only the printed results, may score a few candidates on a 500-image proxy set, and submits a short Python aggregation program. The server applies the program until the next call and falls back to FedAvg whenever its output is invalid. Full weight tensors never leave the server. We evaluated FedReason with Claude Opus 5.5 on CIFAR-10 and CIFAR-100 with ResNet-18 under Dirichlet label skew, width-heterogeneous sub-models and Byzantine clients, in 168 runs against 14 baselines. Across 12 paired label-skew runs it beat FedAvg by 1.26 percentage points on average (10 wins), and a control that spends the same per-round proxy budget on choosing among standard rules by 1.08 points. It was the strongest server-side rule on CIFAR-100 but did not beat SCAFFOLD, which changes client training. With three of ten clients malicious, it excluded all sign-flipping clients from the first round and stayed about one point below FLTrust without training a root model. Without proxy feedback, accuracy fell from 73.8% to 38.8% in one seed. A 60-round run cost 0.79 USD in API fees on average.

Quantization reduces the memory and bandwidth demands of large language model (LLM) inference but can degrade accuracy; offloading higher-precision data can instead stall generation. We introduce StrataFlux, a framework that challenges this tradeoff by recovering accuracy lost to low-bit weight and key-value (KV) cache quantization while retaining quantization's memory and speed advantages. StrataFlux co-designs refinement representation, selection, and delivery to make host RAM and solid-state drives useful sources of additional precision. Its selective precision streaming reduces transfer volume, overlaps delivery with computation, and reuses fetched precision across decoding steps so generation need not wait for every transfer. We evaluate 2-4-bit weights and 2-3-bit KV-cache on dedicated GPUs and unified-memory platforms. For 2-bit Llama-3.1-8B-Instruct weights, StrataFlux reduces WikiText-2 perplexity from 9.46 to 8.40 while maintaining 95.4% of the quantized base's throughput on RTX 5090. With 2-bit weights and KV, StrataFlux raises Qwen3-8B's AIME 2024/2025 accuracy from 11.0% to 47.1% at unchanged GPU memory use. At 128K context, Llama-3.1-8B-Instruct with 3-bit weights and 2-bit KV achieves comparable perplexity and speed to vLLM's 4-bit AWQ weights and 8-bit KV on RTX 5090, using approximately half the GPU memory. These results show that GPU-resident precision need not set the accuracy ceiling, nor offloading-tier latency dictate decoding speed.

Fine-tuning large language models on narrow data with harmful content produces broadly misaligned behavior on unrelated prompts, a phenomenon known as emergent misalignment. We propose that emergent misalignment involves persona-model collapse: a deterioration of the internal representations that encode and distinguish personas, undermining the nuance and consistency of their expression. We first test this hypothesis behaviorally, by comparing how models fine-tuned on harmful data and benign controls answer questionnaires while role-playing diverse personas. Across four model families, harmful fine-tuning produces more polarized, all-or-nothing answers, suggesting more binary, less nuanced persona expression. Histograms show increased concentration at the scale endpoints, and Kullback--Leibler (KL) divergence quantifies the distributional shift. We also find reduced within-persona consistency: repeated answers to the same question under the same persona become less stable. We reproduce these observations across diverse harmful datasets and questionnaires that probe different aspects of persona-conditioned behavior, while capability and simple instruction-following controls argue against a uniform loss of general ability. Finally, a mechanistic analysis of persona-conditioned activations in Qwen3-235B shows that representations elicited by different persona prompts span fewer effective dimensions in the misaligned variant than in the original and benign-control variants, most clearly in the final layers. Together, these findings provide behavioral and representational support for persona-model collapse as an aspect of emergent misalignment.

Data engineering for large language model (LLM) reinforcement learning (RL) decides which samples to train on, when to present them, and which to batch together. Existing methods mostly rely on external feedback, such as pass rates or difficulty labels, which observes only the outcome on each sample. We argue that model internals offer richer and more model-intrinsic feedback that can guide all three decisions. We propose SAERL which organizes RL training data in the feature space of Sparse Autoencoders (SAEs), a mechanistic interpretability tool that decomposes model internals into sparse, interpretable features. SAE features let us view the model as a set of functional regions, each formed by features that related samples activate together. For each sample, its SAE activations indicate which regions it engages, and its gradients projected onto SAE features indicate how training on it would change these regions. Guided by this view, SAERL keeps samples with strong and non-redundant gradient signals, trains each functional region from easy to hard, and trains one functional region at a time, drawing each batch from a single activation cluster with moderate cross-cluster mixing. The resulting curriculum is constructed once with small models and transfers to larger ones. Experiments on mathematical reasoning show consistent gains across model scales and RL algorithms. For instance, on Qwen2.5-Math-1.5B, SAERL improves the average accuracy of GRPO by 3.1% and reaches the target accuracy with 42% fewer training steps. Further analyses reveal that ordering and batching are complementary. These results demonstrate that model internals are a powerful and practical foundation for post-training data engineering.

Large language models (LLMs) are increasingly used in biomedical and cognitive neuroscience, but their ability to reason reliably over heterogeneous knowledge graphs (KGs) remains unclear. We benchmark five LLMs (GPT-5.1, Gemini 2.0 Pro, Llama 3, Qwen, and BioGPT) across five KGs: DrugBank, NeuroSynth, Cognitive Atlas, Brain Map, and GDPKG. We introduce a multitier query dataset to evaluate reasoning depth and factual accuracy under KG-aware (graph-grounded) and KG-agnostic conditions. Inter-annotator agreement was substantial, with Cohen's kappa of 0.781 (range: 0.753-0.807) and Fleiss' kappa of 0.77. Results show that general-purpose models, particularly GPT-5.1 and Gemini 2.0 Pro, generally outperform domain-specific models on multi-hop and high-level reasoning tasks, although performance declines as query complexity increases. KG grounding reduces hallucination rates across all evaluated models. Contrary to our initial hypothesis, domain-specific models do not consistently outperform general-purpose models on specialized tasks without graph grounding. These findings highlight the value of combining broad language-model capabilities with structured domain knowledge. We provide practical guidance for selecting LLM-KG integration strategies based on task complexity and computational constraints, and discuss hybrid neurosymbolic architectures for personalized medicine, cognitive disorder diagnosis, and explainable AI.

Reward machines (RMs) have been proposed as a reward formulation in reinforcement learning (RL) to capture non-Markovian tasks where credit assignment depends on history. By representing reward functions as automata, RMs expose the task's temporal structure and allow such rewards to be handled within a Markovian framework. However, they assume a labelling function, a proposition-grounding oracle for observations, which must be manually engineered for each environment, limiting their wider applicability. In this work, we address this limitation by proposing RM-VLM, a novel approach in which a large language model (LLM) generates an RM from a natural-language task description, and a vision-language model (VLM) acts as the labelling function, grounding the RM's propositions over image-based observations during RM-guided policy learning. A VLM-based value function estimator is used to assess the agent's progress towards each RM transition and derive a dense reward signal. We evaluate RM-VLM on three domains covering non-Markovian grid-world navigation, robotic manipulation, and 3D object collection. Our experimental results show that RM-VLM consistently achieves higher task success rates than existing VLM-based reward methods across all tested domains.

Large language models (LLMs) solve complex problems yet fail on simpler variants, suggesting they achieve correct outputs through mechanisms fundamentally different from human reasoning. To understand this gap, we synthesize cognitive science research into a taxonomy of 28 cognitive elements spanning reasoning invariants, meta-cognitive controls, representations for organizing reasoning and knowledge, and transformation operations. We introduce a fine-grained evaluation framework and apply it to 192K traces from 18 models across text, vision, and audio, alongside 1,346 human think-aloud traces on a new, domain-agnostic dataset for human-model comparison. We find that models are able to deploy cognitive elements seen in human reasoning but differ in how they use them. Leveraging these patterns, we develop test-time reasoning guidance that automatically scaffolds successful reasoning topologies, improving the accuracy of the strongest models by 9.7 percentage points on ill-structured problems. Meta-analysis of 1.6K LLM reasoning papers reveals the research community concentrates on easily quantifiable elements but rarely targets self-awareness, whose use differs between human and model reasoning. By establishing a shared vocabulary between cognitive science and LLM research, our framework enables diagnosis of reasoning failures and principled development of models that reason through robust cognitive mechanisms rather than spurious shortcuts, while providing tools to test theories of human cognition at scale.

Contextual integrity (CI) holds that appropriate information flow depends on context-specific norms. The same disclosure may be appropriate in one context and inappropriate in another. We build a generative model of contextual integrity to study information sharing through simulated conversations. Two actors played by large language models exchange messages, with one holding private information and the other seeking it. We examine how sharing and refusal vary with the situation, the holder's decision logic, disposition, and the underlying language model. Actors shared information with the rightful recipients when it was needed, but also disclosed it to people who were not entitled to receive it. The model provides a way to study how disclosure and refusal develop through conversation as the situations and the actors vary.

Adaptive rounding methods such as GPTQ quantize the weights of a large language model (LLM) one at a time, propagating each rounding error to the weights not yet rounded. YAQA lowers the KL divergence from the original model with two-sided adaptive rounding under a Kronecker-factored Hessian, but its error feedback takes quartic work in the size of a square layer. We present GPTQ-2D, which provably computes the same rounding with cubic work, while still rounding the entries of each anti-diagonal in parallel. Its GPU implementation uses two levels of blocking to improve hardware utilization. We also extend the algorithm to Hessians with any number of Kronecker factors. In our experiments, GPTQ-2D is as accurate as YAQA and cuts the time to quantize Llama-3.1-70B-Instruct on a single NVIDIA RTX A6000 GPU from 8.6 days to 1.6 hours. Source code is available at https://github.com/IST-DASLab/GPTQ-2D.

Large language models (LLMs) hold significant potential for psychological support, capable of generating empathetic responses and simulating therapeutic conversations. However, existing LLM-based approaches often lack sufficient grounding in structured diagnostic reasoning and diverse therapeutic strategies, limiting their effectiveness in complex counseling scenarios. To address these limitations, we propose PsyLLM, the first large language model designed to incorporate diagnostic- and therapeutic-oriented reasoning for mental health counseling. To develop PsyLLM, we design a novel automated data synthesis pipeline that processes real-world mental health posts collected from Reddit, where users frequently express psychological distress and seek community support. The pipeline transforms these posts into multi-turn counseling dialogues and leverages LLMs guided by international diagnostic standards (e.g., DSM/ICD) and multiple therapeutic frameworks (e.g., CBT, ACT, psychodynamic) to generate structured, clinically informed reasoning traces. A rigorous multi-dimensional filtering mechanism further improves the quality and clinical fidelity of the synthesized dialogue data. In addition, we introduce a new benchmark and evaluation protocol, assessing counseling performance across four key dimensions. Our experiments, along with evaluations by professional counseling experts, demonstrate that PsyLLM consistently outperforms various baseline models on this benchmark. Code, data, and models are available at https://github.com/Emo-gml/PsyLLM.

Large language model agents increasingly retrieve tools from large catalogs, yet most retrievers rank each tool independently by request similarity. For multi tool tasks, this recovers the goal matching tool while omitting prerequisite tools required by the workflow. We introduce LIBRA, a framework for Library Induction by Runtime Assembly that turns a flat tool catalog into an executable tool library. An LLM proposes per tool contracts of candidate invocations, reusable outputs and state changes, and success conditions; LIBRA then tests these compositions in a sandbox and retains the relations supported at runtime. Constructed before user queries, the library requires no dependency annotations, tool use trajectories, or task specific training, and supports both one-shot and agentic retrieval. On AppWorld, BFCL, and SciToolEval, LIBRA improves one-shot Recall and NDCG over the same dense retriever by 7.9 and 3.7 percentage points on average. Within ToolReAGt, it yields corresponding gains of 4.5 and 2.9 points after ten retrieval iterations.

Large language models (LLMs) often present synthesized answers without making their supporting evidence easy to inspect. We study how features of these answers relate to users' subsequent accepting, checking, and challenging in 489,283 assistant-user response pairs from ShareChat and WildChat. Broad attribution language appears in 31.9% of qualifying responses, compared with explicit URLs in 1.33%, revealing a gap between claims of grounding and preserved inspectable support. Attribution, uncertainty, and other response cues generally accompany both checking and challenging; only uncertainty shows a small statistically distinguishable pooled association favoring checking. Within Technical Help, uncertainty favors checking relative to challenging; refusals and reasoning traces favor challenging in Seeking Information. Scrutiny is concentrated in some conversations, while its apparent turn-to-turn persistence becomes much smaller when conversation-level differences and response ordering are examined separately. These results suggest that supporting verification requires attention to what evidence can be inspected, which question a user is trying to resolve, and the history of the interaction.

Cryptocurrency transaction analysis often relies on black-box machine learning models that achieve high predictive performance but offer limited interpretability of transaction behaviors. This paper investigates the capabilities of large language models (LLMs) in analyzing real-world Bitcoin transaction graphs through a three-level framework: foundational metrics, characteristic overview, and contextual interpretation. To address token constraints, we introduce LLM4TG, a compact, human-readable graph representation, and CETraS, a connectivity-enhanced graph sampling algorithm. Experiments across five LLMs show that node-level information extraction achieves over 98.50% accuracy on most metrics, while meaningful graph characteristics are identified in up to 95.00% of responses. For address classification with limited labeled examples, top-1 accuracy reaches 50.49% using raw graphs, while top-3 accuracy reaches 72.43% using engineered features. These findings demonstrate the potential of LLMs for transaction graph analysis while revealing limitations in global graph reasoning, precise address classification, and explanation reliability.

Large language models (LLMs) are widely used for information access, content production, and agent-based task execution, but their outputs remain vulnerable to subtle, high-risk hallucinations. To systematically evaluate and advance post-generation hallucination detection, we introduce HaluCheck, a large-scale, bilingual benchmark comprising over 42k instances spanning both factual hallucinations in text and faithfulness hallucinations in agent trajectories. HaluCheck features fine-grained, multi-level annotations for detection, localization, and correction, covering different tasks and perturbation degrees. Experiments on fourteen LLMs reveal that, while models show basic sample-level detection ability, they struggle with fine-grained localization, correction, and agent hallucination detection. Further analysis demonstrates that thinking, web search, and supervised fine-tuning each offer partial improvements, but none fully solve the problem. HaluCheck thus provides a solid basis for benchmarking and diagnosing LLM reliability across text and agent scenarios.

Large language models have made rapid progress in agentic reasoning and tool use, raising expectations for agents that can take over realistic productivity work from humans. However, current agents still struggle to finish such tasks, where success requires following long-horizon professional workflows, understanding heterogeneous file contexts, and producing usable deliverables under fine-grained requirements. A key bottleneck is the lack of scalable post-training data that reflects real work intent, authentic file environments, and deliverable-level evaluation. To close this gap, we introduce Agent-R$^2$, a $\textbf{r}$eal-source data synthesis framework that scales training data for $\textbf{r}$ealistic productivity work. Instead of relying on manually specified workflows or LLM-generated files, Agent-R$^2$ grounds synthesis throughout the pipeline in real occupational seeds, corpus-derived workflow evidence, and authentic web-sourced files. From 10k web-corpus candidates, Agent-R$^2$ distills 4k task instances that pair real multi-format attachments with fine-grained, deliverable-level rubrics. On this data, we train Agent-R$^2$-4B via supervised fine-tuning and rubric-based reinforcement learning, improving both end-to-end productivity performance and file-grounded reasoning. Trained on only 4k instances, Agent-R$^2$-4B surpasses Qwen3-235B-A22B-Thinking-2507 on both GDPval (51.0$\%$ vs. 48.0$\%$) and OfficeQA (14.8$\%$ vs. 13.8$\%$). Further analysis shows that Agent-R$^2$ mitigates shortcut behavior, where agents produce superficially plausible deliverables before sufficiently grounding, constructing, or verifying them, while promoting sustained exploration.

Multi-modal large language models (MLLMs) with impressive perception and understanding capabilities will enable a range of downstream applications. However, their substantial computational and memory requirements hinder the real-world implementation, particularly for resource-constrained edge devices. Quantization has emerged as an effective solution for deploying large models. While post-training quantization (PTQ) successfully retains the performance at moderate bit-width (e.g., W8A8), it suffers from severe performance degradation under low-bit quantization (e.g., W4A8), especially for small-scale models that are more suitable for edge deployment. In this paper, we propose ProQuant, a novel weight-activation quantization-aware training (QAT) framework tailored for low-bit MLLMs. First, to align the limited finetuning dataset distribution with the pretrained dataset distribution, we propose a self-relabeling (SRL) scheme to resample the responses of the open-source multimodal dataset. Second, we are the first to take a decoupled view of multi-modal (MM) understanding and language modeling abilities. We propose a progressive block activation (PBA) mechanism to prioritize the MM understanding recovery. We also introduce a vision-sensitive factor $\vecτ$ that effectively identifies the MM-critical layers. Extensive experiments across various benchmarks, covering models with 2B-8B parameters, show that ProQuant significantly outperforms existing methods. For example, our W4A8 Qwen3-VL-2B-Instruct improves average accuracy by impressively 6.6% and achieves performance comparable to full precision counterparts with only approximately 1% performance drop. Code is available at https://github.com/yufeixue-ai/ProQuant/.

Dynamic flexible assembly flow shop scheduling with multi-product delivery, often with kitting supply and machine-level flexibility, can be found in many applications. It is difficult to design rules manually for it. Genetic programming (GP) has been used to automatically generate dispatching rules, enabling responsive scheduling while meeting high responsiveness demands. However, GP methods are dependent on fixed terminal sets and have poor interpretability. In this work, we develop an evolving dispatching rules framework (EvoDR) that leverages the semantic understanding and generation capabilities of large language models to achieve cross-domain integration of rule design and scheduling knowledge. In our proposed framework, multi-stage assembly supply decisions are modeled as priority sorting of directed edges based on heterogeneous graphs. A dual-expert co-evolution mechanism is proposed, which allows LLM-A to generate code and LLM-S conduct scheduling analysis and reflection. Guided by improvements in hybrid evaluation, adaptive rules that fit dynamic features are continuously evolved. Experimental results show that EvoDR can achieve lower average tardiness than other automatically designed state-of-the-art approaches. It also outperforms expert-designed competitors across 480 instances over 24 distinct scenarios with varying resource configurations and disturbance levels, and EvoDR demonstrates robust adaptability across diverse operating conditions.