Large language models (LLMs) often produce plausible but incorrect answers, motivating reinforcement learning methods that reward correct answers, penalize incorrect answers, and allow abstention. However, fixed outcome-based rewards do not distinguish incorrect responses with different confidence levels or account for differences in answering reliability across queries. Consequently, such rewards may inadequately penalize overconfident errors and fail to discourage unnecessary abstention. We propose CalibraRL, a reinforcement learning framework that incorporates response confidence and query-level answering evidence into reward design. For non-abstaining responses, CalibraRL combines correctness-based utility with a Brier-based penalty that encourages agreement between confidence and correctness. For abstentions, it estimates conditional answering reliability using a Beta posterior derived from the correctness of non-abstaining responses within each sampled group. The abstention reward increases with the posterior probability that the model's accuracy on non-abstaining responses is below a predefined threshold. CalibraRL reuses training rollouts without requiring additional annotations indicating whether the model knows the answer to each question. Experiments on three QA datasets demonstrate that CalibraRL improves answer precision and reduces hallucinations compared with strong baselines. Further analysis shows that CalibraRL reduces mean expected calibration error (ECE) by 30.8\% across two backbone models and three datasets, highlighting its potential to improve the reliability of retrieval-augmented generation (RAG) in web search.
Conversational agents, such as ChatGPT and Doubao, have become essential daily assistants for billions of users. To further enhance engagement, these systems are evolving from passive responders to proactive companions. However, existing efforts focus on activation within ongoing dialogues, while overlooking a key real-world bottleneck. In the conversation initiation stage, users may have a vague need but no explicit query intent, creating a first-message barrier where the conversation holds before it begins. To overcome this, we introduce Conversation Starter Generation: generating personalized starters to guide users into conversation. However, unlike in-conversation stages where immediate context guides the response, initiation must operate in a cold-start moment without explicit user intent. To pioneer in this direction, we present IceBreaker that frames human ice-breaking as a two-step handshake: (i) evoke resonance via Resonance-Aware Interest Distillation from session summaries to capture trigger interests, and (ii) stimulate interaction via Interaction-Oriented Starter Generation, optimized with personalized preference alignment and a self-reinforced loop to maximize engagement. Online A/B tests on one of the world’s largest conversational agent products show that IceBreaker improves user active days by +1.84‰ and click-through rate by +94.25‰, and has been deployed in production.
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Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 6: Industry Track) · 2026 · 正式发表