Accurate Point of Interest (POI) attribute acquisition is essential for location-based services, yet traditional modular Interactive Voice Response (IVR) systems suffer from error accumulation and high maintenance overhead. We present DuIVRS-2, a large language model (LLM)-based end-to-end framework designed for large-scale POI attribute acquisition at Baidu Maps. To address the long-tail distribution of real-world interactions, our methodology first employs a finite state machine (FSM)-guided data augmentation strategy to synthesize a balanced and diverse training dataset. We then streamline dialogue management via a selective generation scheme combined with a Chain-of-Thought (CoT) mechanism, which ensures output stability and effectively eliminates hallucinations in industrial settings. To facilitate continuous policy refinement with minimal manual effort, we design a cooperative iterative learning framework that leverages a dual-evaluator voting system. Deployed in production for two months, DuIVRS-2 processed 0.4 million calls daily and achieved a 83.9% Task Success Rate (TSR), outperforming its predecessor by 4 percentage points while maintaining a low reaction time of 130ms. This work provides a production-proven reference for developing robust, cost-effective LLM agents for large-scale industrial dialogue applications.
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cs.CL
Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 6: Industry Track) · 2026 · 正式发表
Dayu Wang, Jiaye Yang Baidu, Weikang Li, Jiahui Liang Baidu, Yang Li, Deguo Xia, Jizhou Huang Baidu Inc.
Large Language Models (LLMs) often suffer from “Reasoning Collapse” on challenging mathematical reasoning tasks, where stochastic sampling produces lexical variations of the same erroneous logic rather than genuine semantic exploration. We observe that failed reasoning traces are often associated with a low-rank bias manifold in the model’s hidden-state geometry, which reduces exploration toward corrective solution directions. To address this, we propose Spectral Orthogonal Exploration (SOE), a geometric inference framework under a “Student Guides Teacher” paradigm. Instead of using a weak auxiliary agent for imitation, SOE uses it as an orthogonal probe to introduce semantically heterogeneous reasoning signals into the teacher’s orthogonal complement of its dominant subspace. This intervention steers the teacher toward more diverse reasoning trajectories and improves exploration beyond standard sampling. Experiments on mathematical benchmarks show that SOE improves average accuracy by 62.4% and average sampling efficiency by 113.7% over baseline methods, suggesting that geometric interventions can be effective for mitigating reasoning collapse in mathematical reasoning. We further provide preliminary evidence that SOE is also effective on logic and code generation benchmarks. Code is available at https://github.com/dayuwang401/spectral-orthogonal-exploration.
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cs.CL
Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · 2026 · 正式发表