When Reviews Are Scarce: Structure-Aware Review Imputation for Recommendation in Realistic Sparse Review Settings
Leyao Wang, Xutao Mao, Qinwen Ge, Xuhui Zhan, Yuying Zhao, Bo Ni, Ryan A. Rossi, Nesreen K. Ahmed 等 9 位作者
Textual reviews enrich recommender systems with fine-grained preference signals and enhanced explainability. However, in real-world scenarios, users rarely leave reviews, resulting in severe sparsity that undermines the effectiveness of review-aware recommenders under partial observability. A natural remedy is to synthesize the missing reviews to restore the textual signal these recommenders rely on. Yet, conventional imputation techniques, such as matrix completion and LLM-based augmentation, either lose contextualized semantics by embedding texts into vectors or overlook structural dependencies on the user-item graph. To address these shortcomings, we propose TWISTER (ToWards Imputation on Sparsity with Textual Edge Graph Representation), a unified framework for sparse-text recommendation that synthesizes missing reviews by jointly modeling semantic and structural signals. Specifically, we represent user-item interactions as a Textual-Edge Graph (TEG), treating reviews as edge attributes. To capture relational context, we construct line-graph views and employ an LLM as a graph-aware aggregator. For each interaction lacking a textual review, our model aggregates natural-language representations from neighboring interactions to generate a coherent and personalized review. Experiments on multiple datasets show that TWISTER consistently outperforms traditional numeric, graph-based, and LLM baselines, delivering higher-quality imputed reviews and, more importantly, improved downstream recommendation. In summary, TWISTER is a drop-in, structure-aware imputer that recovers the textual signal that review-aware recommenders need when reviews are scarce.
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