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Geometric Bin Packing Beyond Convexity: Approximation Schemes without Augmentation

Lucas de Oliveira Silva, Elisa Dell'Arriva, Flávio Keidi Miyazawa

We study the geometric bin packing problem for simple polygonal regions, i.e., non-degenerate, connected, rational regions, in the minimum number of unit-square bins, allowing only translations. We even consider packing general non-convex objects, possibly with holes, where we can then pack smaller objects. Previous schemes cover squares (MOR'06), circles and other $L_p$-balls (Algorithmica'16), sufficiently skewed rectangles (Algorithmica'23), and convex fat objects with a constant number of distinct shapes under resource augmentation (arXiv'24, WAOA'23). The result for circles and other $L_p$-balls needs bin augmentation to obtain rational packing realizations. For restricted classes of $L$-shaped polygons, Gerlach et al. (SoCG'26) give constant worst-case guarantees, while for general non-convex objects, bounding-box reductions give just approximation factors that depend on fatness. Against this background, we present a general framework that provides asymptotic polynomial-time approximation schemes (APTAS) for bin packing of any fixed class of simple polygonal regions satisfying just two assumptions. First, covering any object by the grid cells intersecting its interior in any sufficiently fine square grid, relative to the object's bounding box, increases its area by at most a small fraction. Second, the class can be partitioned into a constant number of sequences such that each object in a sequence can be translated to fit inside every preceding object. In particular, certain classes of star-shaped polygons and more general polygonal regions, including some with simple holes, satisfy both assumptions. In addition, our framework does not require a bound on the objects' boundary complexity. We emphasize that our results require no bin augmentation whatsoever and yield explicit, exact rational packings of polynomial encoding length for all input objects.

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Benchmarking and Learning Real-World Customer Service Dialogue

Tianhong Gao, Jundong Shen ByteDance Inc., Jiapeng Wang, Bei Shi ByteDance Inc., Ying Ju, Junfeng Yao, Huiyu Yu

Existing benchmarks and training pipelines for industrial intelligent customer service (ICS) remain misaligned with real-world dialogue requirements, overemphasizing verifiable task success while under-measuring subjective service quality and realistic failure modes, leaving a gap between offline gains and deployable dialogue behavior. We close this gap with a benchmark-to-optimization loop: we first introduce OlaBench, an ICS benchmark spanning retrieval-augmented generation, workflow-based systems, and agentic settings, which evaluates service capability, safety, and latency sensitivity; moreover, motivated by OlaBench results showing state-of-the-art LLMs still fall short, we propose OlaMind, which distills reusable reasoning patterns and service strategies from expert dialogues and applies staged exploration–exploitation reinforcement learning with instance-level rubric-aware guidance to improve model capability. OlaMind surpasses GPT-5.2 and Gemini 3 Pro on OlaBench (83.64 vs. 70.58/70.84) and, in online A/B tests, delivers an average +23.67% issue resolution and -6.6% human transfer rate versus the baseline, bridging offline gains to deployment. Together, OlaBench and OlaMind advance ICS systems toward more anthropomorphic, professional, and reliable deployment. The project page and evaluation are available at https://olamind-olabench.github.io.

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Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · 2026 · 正式发表