Conversational agents, such as ChatGPT and Doubao, have become essential daily assistants for billions of users. To further enhance engagement, these systems are evolving from passive responders to proactive companions. However, existing efforts focus on activation within ongoing dialogues, while overlooking a key real-world bottleneck. In the conversation initiation stage, users may have a vague need but no explicit query intent, creating a first-message barrier where the conversation holds before it begins. To overcome this, we introduce Conversation Starter Generation: generating personalized starters to guide users into conversation. However, unlike in-conversation stages where immediate context guides the response, initiation must operate in a cold-start moment without explicit user intent. To pioneer in this direction, we present IceBreaker that frames human ice-breaking as a two-step handshake: (i) evoke resonance via Resonance-Aware Interest Distillation from session summaries to capture trigger interests, and (ii) stimulate interaction via Interaction-Oriented Starter Generation, optimized with personalized preference alignment and a self-reinforced loop to maximize engagement. Online A/B tests on one of the world’s largest conversational agent products show that IceBreaker improves user active days by +1.84‰ and click-through rate by +94.25‰, and has been deployed in production.
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cs.CL
Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 6: Industry Track) · 2026 · 正式发表
Yang Li, Qiang Sheng Institute of Computing Technology, Chinese Academy of Sciences and University of Chinese Academy of Sciences, Zhengjia Wang, Yehan Yang, Danding Wang Institute of Computing Technology, Chinese Academy of Sciences and University of the Chinese Academy of Sciences, Juan Cao Institute of Computing Technology, Chinese Academy of Sciences and University of Chinese Academy of Sciences
The misuse of large language models (LLMs) requires precise detection of synthetic text. Existing works mainly follow binary or ternary classification settings, which can only distinguish pure human/LLM text or collaborative text at best. This remains insufficient for the nuanced regulation, as the LLM-polished human text and humanized LLM text often trigger different policy consequences. In this paper, we explore fine-grained LLM-generated text detection under a rigorous four-class setting. To handle such complexities, we propose RACE (Rhetorical Analysis for Creator-Editor Modeling), a fine-grained detection method that characterizes the distinct signatures of creator and editor. Specifically, RACE utilizes Rhetorical Structure Theory (RST) to construct a logic graph for the creator’s foundation while extracting Elementary Discourse Unit (EDU)-level features for the editor’s style. Experiments show that RACE outperforms 12 baselines in identifying fine-grained types with low false alarms, offering a policy-aligned solution for LLM regulation.
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Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · 2026 · 正式发表
Hao Mi Institute of Computing Technology, Chinese Academy of Sciences and University of the Chinese Academy of Sciences, Qiang Sheng Institute of Computing Technology, Chinese Academy of Sciences and University of Chinese Academy of Sciences, Shaofei Wang, Beizhe Hu Institute of Computing Technology, Chinese Academy of Sciences and University of the Chinese Academy of Sciences, Yifan Sun, Zhengjia Wang, Hengqi Zeng, Yang Li 等 10 位作者
Large Language Models (LLMs) are prone to factual hallucinations, risking their reliability in real-world applications. Existing hallucination detectors mainly extract micro-level intrinsic patterns for uncertainty quantification or elicit macro-level self-judgments through verbalized prompts. However, these methods address only a single facet of the hallucination, focusing either on implicit neural uncertainty or explicit symbolic reasoning, thereby treating these inherently coupled behaviors in isolation and failing to exploit their interdependence for a holistic view. In this paper, we propose LaaB (Logical Consistency-as-a-Bridge), a framework that bridges neural features and symbolic judgments for hallucination detection. LaaB introduces a “meta-judgment” process to map symbolic labels back into the feature space. By leveraging the inherent logical bridge where response and meta-judgment labels are either the same or opposite based on the self-judgment’s semantics, LaaB aligns and integrates dual-view signals via mutual learning and enhances the hallucination detection. Extensive experiments on 4 public datasets, across 4 LLMs, against 8 baselines demonstrate the superiority of LaaB.
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cs.CL
Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) · 2026 · 正式发表